Terms & Conditions
Chronos are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
Making A Purchase
We will indicate acceptance of your order, and hence a contract between us, when we send despatch the goods . We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment- Visa, Mastercard, Switch and also PAYPAL. If you are shopping from outside the UK place your order and your credit card company will convert the transaction to your own currency. Our minimum order is £10.00 plus any shipping costs
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send the items . We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. All products in this online catalogue include shipping to destinations on the UK mainland (orders of a certain weight to Scottish Highlands may be extra) . Carriage to all other destinations is calculated dependent on total weight and destination when you reach the checkout. You can of course ammend or cancel your order at this point.
Carriage within the UK Mainland is FREE - but please be aware this can be a 3/4 WORKING day service dependent on our workload etc and sometimes longer if an item is out of stock . If you need your items more urgently please make sure this is clear by either adding a note to that effect during checkout (there is a facility for this) or by a seperate email or phone call Orders are normally despatched within 2 working days unless we are waiting delivery of an item or items. In this case we will despatch when the order is complete to save extra carriage costs etc. If and order is urgent please call or email to check stock so that we may modify the order as necessary to expediate despatch. We also offer a NEXT WORKING DAY GUARANTEED service at an extra cost- but you would need to place the order before 2 PM
Back Orders - If your item is not in stock we will await its arrival or back order it if the delivery is a long time.
For orders made from the UK or the European Union, 20% VAT is added - This is displayed claerley next to the item . All other orders are VAT free.
Credit Card Security
Online ordering is now TOTALLY SECURE with ACTINIC 100% PCI DSS Payments which is level 1 compliant .
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us at sales@ chronos.ltd.uk , alternatively, you can call on 01582 471900 or fax us on 01582 471920 or write to us at:
Unit 2 Southfields Road
Chronos Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy We will gladly accept goods returned which have been ordered in error providing they are new & unused. We cannot however refund or credit the cost of getting the original order to you - only the cost of the goods. The cost of the actual carriage plus packing materials etc will be deducted from any refund.